Your Privacy Is Our Priority

zz55 treats the privacy of its users' personal information with the utmost importance. This policy explains what types of information we collect, how we use it, and under what circumstances we may share it with third parties. By using our services, you are considered to have agreed to the terms set out in this privacy policy.

This privacy policy applies to all individuals residing in Bangladesh who use the zz55 platform. If you disagree with any part of this policy, please stop using our services and contact us.

We process information in compliance with applicable laws and regulations and are committed to ensuring the highest level of protection for your data. zz55's privacy policy may be updated over time, and every change will be published on this page.

We collect various types of information during registration and use of the zz55 platform. This information is gathered in two main ways — directly from you and automatically through our systems.

2.1 Information You Provide

When you create an account on zz55 or contact us, the following information may be collected:

• Full name and date of birth
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket or Upay account number — partial)
• Details of documents submitted for identity verification (where applicable)
• Details of communications with our support team

2.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Date and time of access to the platform (Bangladesh Standard Time — BST)
• Pages visited and navigation patterns
• Gaming history and transaction logs
• Session information collected via cookies

zz55 uses collected information only for the following legitimate purposes. We never misuse your personal information under any circumstances and do not collect more information than is necessary.

• Account Management: To create, verify and manage your zz55 account.
• Payment Processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket and Upay.
• Customer Support: To resolve your issues through our 24/7 live chat and email support in Bengali.
• Security: To prevent fraud, protect accounts and maintain the security of the platform.
• Service Improvement: To analyse user experience and improve the quality of our services.
• Legal Obligations: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.
• Responsible Gaming: To identify problematic gaming behaviour and provide the necessary support.
• Communications: To send important account-related notifications and relevant promotional information.

The zz55 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to monitor site usage and make improvements.
• Security Cookies: Help protect accounts and prevent fraud.

4.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform. Contact our support team for more information.

zz55 does not sell, rent or commercially provide your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket and Upay.
• Technology Partners: Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) may receive the minimum information necessary to deliver their services properly.
• Legal Obligations: Information may need to be disclosed in response to court orders, government directives or legal processes.
• Security Investigations: Information may be shared with relevant authorities when required to investigate fraud or illegal activity.

All third-party partners operate under strict confidentiality agreements and may not use information beyond the stated purpose. We regularly review the data protection standards of our third-party partners.

zz55 applies industry-standard technical and organisational measures to protect your personal information. Our security infrastructure is continuously improved and updated.

6.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption is used for all data transmission
• Payment information is protected with an additional layer of encryption
• Regular security audits and vulnerability assessments are conducted
• Multi-layer verification is in place to prevent unauthorised access to accounts

6.2 Data Retention Period

We retain your information only for as long as necessary. Information for active accounts is kept for the duration of the account. After an account is closed, some information may be retained for as long as required to meet legal and regulatory obligations.

6.3 Response to Security Breaches

If a security breach occurs and your information is at risk, we will notify you promptly and take the necessary protective measures. Our incident response team is active at all times.

As a user of the zz55 platform, you have the following rights regarding your own information. We are committed to supporting you in exercising these rights.

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of the information stored about you.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete information in your account. This request can be made through account settings or via live chat.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. In such cases we will stop that processing without delay.

To exercise any of the above rights, please contact us via live chat or by email at [email protected]. We will respond to your request within a reasonable time.

The zz55 platform is for adults aged 21 or above only. We do not knowingly collect personal information from minors.

An age verification process is followed at the time of registration. If we become aware that a minor has created an account, we will immediately close that account and securely delete the related information.

If you suspect that a minor in your family has a zz55 account, please notify us immediately via live chat. To learn more about responsible gaming, visit our Responsible Gaming page.

zz55 may update this privacy policy from time to time. The content of the policy may change due to service improvements, legal requirements or changes in business operations.

For any significant changes, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date of publication.

We recommend that you visit this page regularly and stay informed about the latest updates. The date of the most recent update will always be shown at the top of this page.

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team will carefully review your request.

• Live Chat: 24/7 live chat support in Bengali — available directly on the zz55 platform
• Email: [email protected]

We generally respond to your request within business days. For urgent matters, contact us directly via live chat — it is the fastest way to get support.

You can also view our other documents for more information: Terms and Conditions, Responsible Gaming and FAQ.